At PATAARI, we want you to love every purchase you make. Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Order Cancellation

Once an order has been placed, it cannot be cancelled under any circumstances. We request our customers to review their order details, including product selection, size, colour, and delivery address, carefully before completing their purchase.

2. Exchange Policy

• Customers may request an exchange within 3 days of delivery of the order.
• Exchange requests must be raised within the specified period of 3 days.
• Products must be unused, unworn, unwashed, and returned in their original condition, with all original tags, labels, and packaging intact.
• Exchanges are subject to product availability.
• Any applicable shipping charges for an exchange will be communicated by our team before processing the request.

3. Return Policy

• Returns are accepted only in accordance with the conditions mentioned in this policy.
• Once a return is approved, the refund will be issued exclusively as store credit. No refunds will be provided to the original payment method, bank account, or in cash.
• Store credits can be redeemed on future purchases from our website, subject to the applicable terms and conditions.
• The customer will be responsible for bearing the reverse shipping charges for returning the product.
• Products must be unused, unworn, unwashed, and returned in their original condition, with all tags and packaging intact.

4. Damaged, Torn or Defective Products

We take great care to ensure that every product reaches you in good condition. However, if you receive a damaged, torn, or defective item, please follow these steps:

• Take clear photographs of the product showing the damage or tear while opening the package, wherever possible.
• Capture clear images of the product and its packaging to help us verify the issue.
• Contact our customer support team within 3 days of delivery, providing your order number and the relevant photographs.
• Our team will review the submitted images and assess the claim before approving a resolution.

If the damage or defect is verified and the claim is approved, the resolution will be provided in the form of store credit only. No monetary refund will be issued.

Please note that claims without sufficient photographic evidence may be difficult to verify.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact us through [Customer Support Email / WhatsApp Number] and provide the following details:

• Order number
• Product name and size
• Reason for return or exchange
• Clear photographs of the product, wherever required

Our team will review your request and guide you through the next steps.

6. Important Terms & Conditions

• Requests must be submitted within 3 days of delivery.
• Products showing signs of wear, washing, alteration, or customer-caused damage may not be eligible for return or exchange.
• Store credits issued against approved returns or verified damaged-product claims are not redeemable for cash.
• Return and exchange requests are subject to verification and approval by our team.
• Reverse shipping charges for customer-requested returns will be borne by the customer. Shipping arrangements and any charges for verified damaged or defective products will be communicated by our team in accordance with applicable law.
• We reserve the right to decline requests that do not meet the conditions of this policy, subject to applicable consumer protection laws.

For any questions or assistance, please contact us at [fashionmanmohak@gmail.com/ +919913366999].

Thank you for shopping with [PATAARI]. We appreciate your trust and support!